Cancellation & Rescheduling Policy

Last updated November 2026

A 30% non-refundable retainer is required to reserve your session date and time. This retainer is applied toward your total session price.

Because your session date is reserved specifically for you, the retainer is non-refundable if you cancel your session.

Clients may request one complimentary reschedule with at least 48 hours’ notice, subject to availability. In that case, the retainer may be transferred one time to the new session date.

Same-day cancellations, no-shows, or reschedule requests made with less than 48 hours’ notice may result in forfeiture of the retainer and may require a new retainer to book another session.

Newborn sessions

For newborn sessions, we understand that timing can change due to the baby’s arrival, recovery, illness, or family needs. We will do our best to adjust the session date when possible, subject to availability.

Weather

For outdoor sessions, weather-related rescheduling will be handled case by case. If OZZiMAGE determines that weather or lighting conditions are not suitable for the session, the session may be rescheduled at no additional charge.

If we must reschedule

If OZZiMAGE must reschedule due to illness, emergency, unsafe conditions, or unavoidable circumstances, you will be offered a new available date. If no suitable date can be agreed on, the retainer may be refunded.

The remaining balance is due 24 hours before the session. Final edited galleries are delivered only after the session is paid in full.